Privacy Policy

Effective Date: February 2026

At LeVel Up Tutoring®, we take the privacy of our students and their families seriously. This policy outlines how we collect, use, and protect your personal information when you use our online maths tutoring services.

1. Information We Collect: To provide effective tutoring, we collect the following types of information: Parent/Guardian Information: Name, email address, billing address, and phone number. Student Information: Name, age/grade level, and mathematical proficiency or learning goals. Technical Data: IP address, browser type, and usage data via cookies to improve our website experience. Session Data: Recordings of tutoring sessions (if applicable and with explicit consent) for safety and educational review.

2. How We Use Your Information: We use the gathered data to: Schedule and deliver online tutoring sessions. Process payments via Klarna/Clearpay/Stripe. Communicate updates, progress reports, or changes to our service. Comply with legal obligations and ensure the safety of all participants.

3. Data Sharing and Third Parties: We never sell your data. We only share information with trusted third-party services necessary to run the business:Video Conferencing: (Teams) for conducting lessons. Payment Processing: To securely handle transactions. Learning Tools: (e.g., Whiteboard apps) where a student name might be required for access. 4. Safety and Minors (COPPA Compliance) Since we tutor students who may be under the age of 13 (or 16 in certain regions), we prioritize: Obtaining explicit parental consent before collecting any data from a minor. Limiting data collection to only what is strictly necessary for the educational service. Encouraging parents to supervise their child’s online interactions.

5. Your Rights: Depending on your location, you have the right to: Access: Request a copy of the personal data we hold. Correction: Ask us to update or fix inaccurate information. Deletion: Request that we delete your data (subject to tax/legal record-keeping requirements). Opt-out: Unsubscribe from any marketing emails at any time.

6. Data Security: We implement industry-standard security measures (SSL encryption, password protection) to prevent unauthorized access. However, no method of transmission over the internet is 100% secure.

7. Contact UsIf you have any questions about this Privacy Policy, please contact us at: Email: info@leveluptutoring.co.uk

A legal disclaimer

1. Educational Services OnlyThe information provided during tutoring sessions and on this website is for educational and informational purposes only. Level Up Tutoring provides guidance and instruction in mathematics, but we do not guarantee specific academic outcomes.

2. No Guarantee of Results.While we strive to provide the highest quality instruction, Level Up Tutoring makes no guarantees or warranties regarding: Specific grades or marks on school assignments. Performance or scores on standardized tests (e.g., SAT, GCSE, A-Levels). Admission to specific schools or universities. A student's overall academic progress. The success of the tutoring depends heavily on the student's participation, previous knowledge, and independent study habits.

3. Limitation of Liability. To the maximum extent permitted by law, Level Up Tutoring shall not be held liable for any direct, indirect, or consequential damages arising out of: The use of our tutoring services. Technical failures, internet outages, or software glitches during sessions. Loss of data or information provided via third-party platforms.

4. Third-Party Links and Tools. Our services may utilise third-party platforms (e.g., Zoom, Miro, Bitpaper, Teams). Level Up Tutoring is not responsible for the functionality, privacy policies, or terms of service of these external providers. Use of these tools is at the user's own risk.

5. Professional Advice. The content provided by Level Up Tutoring does not constitute professional financial, legal, or psychological advice. Our focus is strictly academic and limited to the subject of mathematics.

6. Errors and Omissions. While we aim for 100% accuracy in our teaching materials, mathematics is a vast field and errors may occasionally occur. Level Up Tutoring is not responsible for any inaccuracies or omissions in the content provided.