Y10 Higher Full Year of Lessons

Cancellation Policy

This policy outlines the process for securing a place in our tutoring programs. By completing a booking, you agree to the following terms. 1. Reservation of Places First-Come, First-Served: Places in our group sessions are limited to ensure high-quality interaction. Bookings are processed in the order they are received. Provisional Bookings: A place is only considered "provisionally held" once a booking form is submitted. It is not confirmed until the full payment for the upcoming month has been cleared. 2. Payment Deadlines New Students: Payment must be made in full at the time of booking to secure the slot. Returning Students: Students will be automatically enrolled onto the next month. Please confirm via e-mail if you wish to cancel the next monthbefore it begins. Payments must be made before the month begins to secure your space. 3. Trial Lessons (If Applicable) If a trial lesson is offered, it must be booked and paid for (at the individual lesson rate) at least 48 hours in advance. Following a trial, parents have 24 hours to confirm if they wish to book the remainder of the month before the spot is released to other students. 4. Direct Entry Mid-month If a student joins Level Up Tutoring® after a month has already commenced, the next payment will leave the account exactly one month after payment. Access to recordings of previous lessons in that term is not included in pro-rata bookings unless specifically agreed upon. 5. Minimum Enrolment Requirements Level Up Tutoring® reserves the right to cancel or reschedule a group session if the minimum number of students is not met. In the rare event of a course cancellation by us, a full refund for the affected sessions will be provided. 6. Confirmation of Booking Upon successful payment, you will receive a Booking Confirmation Email. This email will contain the schedule, access links for the virtual classroom, and a link to the Student Code of Conduct. It is the parent's responsibility to ensure these details are received and saved. 7. Cancellation: During the month and after payment has been taken, individual circumstances can be discussed. Please send us an e-mail. Refunds are not given for missed lessons, lessons are recorded and will be sent to students to catch up with anything that has been missed.